Ts & Cs

Liability for Accident, Injury or Loss

Arctic Quest takes customer safety very importantly. We will provide you with full instructions and appropriate safety wear, including helmet, to ensure you get the most out of your ride. Husky rides are an adventure activity, which may result in injury or death. Customers should be aware of and accept the risks and be responsible for their own actions. However, nothing within these terms and conditions shall affect the statutory rights of any customer or restrict any liability for death or personal injury arising from negligence or fraud from Arctic Quest.

Although Arctic Quest holds public liability insurance we recommend that all clients should take out their own insurance in the unlikely event of injury.

Arctic Quest reserve the right to ask customers to leave if we think their behaviour may compromise the safety of the dogs. In such circumstances no refund will be made.

Customers are advised that our camp is located close to the river and must at all times assume full responsibility for members of their own group, particularly young children.

Arctic Quest takes no responsibility for the safety and security of customers’ vehicles and valuables left within them during the husky experience.

Cancellation

Should you wish to cancel your booking at any point you must inform us by phone and in writing. We will confirm your cancellation within 48 hours. Failure to cancel in writing will result in you being responsible for full payment.

Cancellation charges depend upon the period of notice given, as follows:

More than 6 weeks:           £25 administration charge

6 weeks to 3 weeks:           50% of the total rate

Less than 2 weeks:             no refunds are available

Deposits

Please note that deposits are non refundable.

Gift Vouchers

We offer Gift Vouchers for any of our ride packages and overnight accommodation. They are valid for 12 months and make the perfect present for your friends or family to arrange their own experience. 

When buying a voucher please think about your availability as we do get booked up and if you are very limited to dates it maybe best to book at date rather than a voucher, if you can only make a few weekends in a year.

Please book in advance, to save disappointment, we cannot stress this enough, the vouchers are valid for a year and we will have a lot of availability within a year however if you leave your voucher to the last few months you could risk missing out or paying to extend.

Booking is subject to availability.

Terms and Conditions: (please see back of voucher).

Vouchers can be extend for an additional £12.50 per month extended, this will exclude weekends and holidays.

Gift vouchers are not for resale.

Force Majeure

The owners’ responsibility and financial liability shall be limited to the return of monies received in the event of either husky rides or overnight accommodation booked in good faith not being available or curtailed due to storm, river levels or other causes beyond their control.